Shipping policy
Shipping Policy
Thank you for choosing SOLCOZM.
Our products are made to order. After your order is confirmed, the product goes into production.
Switzerland
- Production: 2–5 business days
- Shipping: generally 5–10 business days
- Shipping costs are shown during checkout before payment.
Europe
- Production: 2–5 business days
- Shipping: generally 5–10 business days
- Shipping costs are shown during checkout before payment.
Customs, VAT, duties and import costs
Orders may be shipped from production centers located in countries other than the destination country.
For international shipments, import VAT, customs duties, clearance fees, import taxes or courier fees may therefore apply, depending on the destination and applicable regulations.
This also applies to orders destined for Switzerland when the goods are shipped from abroad. Shipments imported into Switzerland may be subject to import VAT and other costs related to customs clearance.
If these amounts are already collected at checkout, they will be shown before payment.
If they are not collected at checkout, they may be requested from the recipient by the courier or the relevant customs authorities at the time of import or delivery.
Any duties, import VAT, clearance fees or other costs not already included and paid at checkout are the customer's responsibility.
Delivery times
The times shown are estimates and may vary depending on destination, courier, customs checks, holidays, periods of high demand, or other circumstances beyond our control.
For orders subject to EU rules, unless a different deadline is agreed, the law generally provides for delivery within 30 days of the conclusion of the contract.
Countries we ship to
SOLCOZM ships to Switzerland and to the European countries available and selectable at checkout.
If your country is not available at checkout, you can contact us at:
Order tracking
Once your order has shipped, you will receive tracking information by email, when available.
Tracking may take some time before showing the first updates after the parcel is handed to the courier.
Delays or lost parcels
If your order is significantly delayed or tracking indicates a problem, contact us with your order number.
We will do our best to check the situation with the courier or our production partner.
Products damaged during shipping
If the product arrives damaged, contact us as soon as possible with:
- order number
- description of the issue
- clear photos of the product
- photos of the packaging, if possible
We will review the issue and let you know how to proceed.
Incorrect shipping address
Please check carefully that your shipping address is correct and complete before confirming your order.
If you notice an error, contact us as soon as possible at:
If the order has not yet shipped, we will do our best to update the details.
Once the order has been handed to the courier, changing the address may no longer be possible.
Parcel returned to sender
If a parcel is returned to sender due to an incorrect or incomplete address, failed pickup, or inability to deliver, contact us to check how to proceed.
Any costs for reshipping may be charged to the customer when the failed delivery is due to incorrect information provided in the order or failure to collect the parcel.
Contact
For any questions about the production or shipping of your order:
SOLCOZM