Terms of service

OVERVIEW
Welcome to SOLCOZM! The terms “we”, “us” and “our” refer to SOLCOZM. SOLCOZM operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a curated shopping experience (the “Services”). SOLCOZM is Powered by Shopify, which enables us to provide the Services.
The terms and conditions below, together with any policies referenced here (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNTS
By accepting these Terms of Service, you represent that you have reached the age of majority in your State or Region of residence and that you have given us your consent for any minor family members to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any product or service we offer, you may be required to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide to our store is correct, current and complete and that you have all necessary rights to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to third parties.

SECTION 2 - OUR PRODUCTS
We have made every effort to accurately represent our products and services in our online stores. However, colors or product appearance may differ from what appears on your screen due to the device used and its settings and configuration.
We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or correspond to what is represented or displayed in our online stores.
All product descriptions may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any product offered to any person, geographic area or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you make an offer to purchase. SOLCOZM reserves the right to accept or reject your order for any reason, at its sole discretion. An order is not accepted until SOLCOZM confirms acceptance. Payment must be received and processed before an order is accepted. Please review your order carefully before submitting it, as SOLCOZM may not be able to accommodate cancellation requests after acceptance. If an order is not accepted, is changed or is cancelled, we will attempt to notify you using the email address, billing address and/or telephone number provided with the order.
Purchases are eligible for return or exchange only in accordance with our Refund Policy.
You represent and warrant that purchases are for personal or household use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING
Prices, discounts and promotions may change without notice. The price charged for a product or service will be the price in effect when the order is submitted and will appear in the order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs duties or import costs.
Prices in our online stores may differ from prices offered in physical stores, other online stores or stores operated by third parties. From time to time we may offer promotions affecting prices that are governed by separate terms. If promotional terms conflict with these Terms, the promotional terms prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores and to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete transactions and contact you when necessary.
You represent and warrant that (i) the credit card information you provide is true, correct and complete, (ii) you are duly authorized to use that card for the purchase, (iii) the charges incurred will be honored by the card issuer and (iv) you will pay the amounts charged at the published prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures or events beyond our control. Once products are transferred to the carrier, ownership and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and their design, selection and arrangement, are owned by SOLCOZM, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual-property laws.
These Terms permit use of the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent. Except where expressly provided in these Terms, nothing grants or may be interpreted as granting a license or other right concerning patents, trademarks, copyrights or other intellectual-property rights of SOLCOZM, Shopify or third parties. Unauthorized use of the Services may violate federal and state intellectual-property laws. All rights not expressly granted in these Terms are reserved by SOLCOZM.
The names, logos, product and service names, designs and slogans of SOLCOZM are trademarks of SOLCOZM or its affiliates or licensors and may not be used without SOLCOZM's prior written consent. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be given access, as part of the Services, to customer tools offered by third parties that we do not monitor and over which we have no control or influence.
You acknowledge and agree that access to such tools is provided “as is” and “as available”, without warranties, representations or conditions of any kind and without endorsement. We will have no liability arising from or related to your use of optional third-party tools.
Your use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you know and accept the terms under which those tools are provided by the relevant third-party providers.
We may also offer new features through the Services in the future, including new tools and resources. Such new features will also form part of the Services and be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including integrated third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access. If you leave the Services to access third-party materials or sites, you do so at your own risk.
We are not responsible for harm or damage connected with access to third-party websites or the purchase or use of products, services, resources or content on them. Carefully review third-party policies and practices and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products or services must be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
SOLCOZM is supported by Shopify, which enables us to provide the Services. However, all sales and purchases in our store are made directly with SOLCOZM. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and SOLCOZM, including any damage, injury or loss arising from products or services purchased. You expressly release Shopify and its affiliates from any claims, damages and liability arising from or connected with your purchases and transactions with SOLCOZM.

SECTION 10 - PRIVACY POLICY
All personal data we collect through the Services is subject to our Privacy Policy, available on our website, and some personal data may also be subject to Shopify's Privacy Policy, available here. By using the Services, you confirm that you have read this privacy policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in a country other than your country of residence, in order to provide the services. See our privacy policy for more details on how we, Shopify and our partner use your personal data.

SECTION 11 - FEEDBACK
If you forward, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial use. We may exercise those rights, for example, to operate, provide, evaluate, improve, refine and promote the Services and to perform our obligations and exercise our rights under these Terms of Service.
You further represent and warrant that (i) you own or have all necessary rights in all Feedback, (ii) you have disclosed any compensation or incentive received in connection with submitting the Feedback and (iii) your Feedback complies with these Terms. We are not and will not be required to (1) keep Feedback confidential, (2) pay compensation for Feedback or (3) respond to Feedback.
We may, without being obliged to do so, monitor, edit or remove Feedback that, in our sole discretion, we consider unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable, or that violates any person's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any third-party right, including copyright, trademark, privacy, personality or other personal or proprietary right. You also agree that your Feedback will not contain libelous, defamatory or otherwise unlawful, illegal or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone else or otherwise mislead us or third parties about the origin of Feedback. You are solely responsible for Feedback you provide and its accuracy. We assume no responsibility or liability for Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Information on or within the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. If information is inaccurate, we reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders at any time and without notice, including after an order has been submitted.

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to violate international, federal, provincial, state or local regulations, rules, laws or ordinances; (c) to infringe or violate our intellectual-property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse material that does not comply with these Terms; (g) to transmit, or procure the sending of, advertising or promotional material, including junk mail, chain letters, spam or similar solicitation; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services or that, in our discretion, may harm SOLCOZM, Shopify or users of the Services or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or other malicious code that is or may be used in a way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or monitor the Personal Data of others; (d) spam, phish, pharm or pretext on the Services; (e) use robots, spiders, scraping, data-harvesting or extraction tools, automated devices or processes, artificial-intelligence tools such as agentic AI, or automated or manual means to access the Services; or (f) interfere with, circumvent or evade security or authorization features, robot-exclusion headers or other measures used to limit access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that any part of these Terms has been violated.

SECTION 14 - AGENTS
14.1 This section (Agent Terms) applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with the Services. “Agent” means software or a service that performs autonomous or semi-autonomous actions on behalf of or at the instruction of a person or entity and that may run on behalf of or through that person's device without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with Section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that it refrain from accessing, using or interacting with any service.
14.3 We may establish limits, including through technical measures, on how and under what conditions an Agent may access, use and interact with the Services.
14.4 Agents must: (i) in every HTTP/HTTPS request, identify that the request comes from an Agent and state the Agent's name by including “Agent/[agent name]” in the request's user-agent string; (ii) not conceal or obscure that access, use or interaction comes from an Agent, for example by (a) imitating human behavior and interaction patterns or (b) completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) answer truthfully any question or prompt intended to determine whether interactions come from a human or a computer; and (iv) not bypass or otherwise avoid measures intended to block, restrict, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time and without notice, and you will remain liable for all amounts due up to and including the termination date.
Even after termination, the following sections will remain in effect: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
Information presented on or through the Services is provided solely for general information. We do not guarantee its accuracy, completeness or usefulness. Any reliance on such information is entirely at your own risk. We disclaim all liability arising from reliance on such materials by you, another visitor to the Services or anyone informed of their contents.
EXCEPT AS EXPRESSLY STATED BY SOLCOZM, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW EXCLUSIONS OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY.

SECTION 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOLCOZM, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING FROM THE USE OF ANY SERVICE OR PRODUCT PURCHASED THROUGH THE SERVICES, OR FROM ANY OTHER CLAIM CONNECTED WITH USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ERRORS OR OMISSIONS IN CONTENT OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF USING THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SOLCOZM, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including reasonable legal fees, asserted by third parties or arising from (1) your breach of these Terms of Service or documents incorporated by reference, (2) your violation of any law or third-party rights, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such a claim at your expense, including the choice of counsel, but we will not settle a claim imposing non-monetary obligations without your consent, which may not be unreasonably withheld. You will cooperate in the defense of indemnified claims, including by providing relevant documentation.

SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is held unlawful, void or unenforceable, that provision will nevertheless be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service; that determination will not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, replacing prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including prior versions of the Terms of Service.
Any ambiguities in interpreting these Terms of Service will not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any rights or obligations under these Terms without our prior written consent, and any attempt to do so will be void and ineffective. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreement through which we provide the Services will be governed by and construed in accordance with the federal, state or territorial laws of the jurisdiction in which SOLCOZM is based. You and SOLCOZM consent to the venue and personal jurisdiction of those courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included only for convenience and will not limit or otherwise affect these Terms of Service.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You may review the current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will take effect on the date stated in the notice. Continued use of or access to the Services after any change to these Terms of Service is posted constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to info@solcozm.com

Our contact information is as follows:

SOLCOZM

Email: info@solcozm.com