FAQ
Welcome to the SOLCOZM Frequently Asked Questions section.
Here you'll find all the information about orders, shipping, returns and payments. If you can't find the answer you're looking for, you can contact us any time at info@solcozm.com
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ORDERS
How long does it take to receive my order?
Every SOLCOZM garment is made to order.
Production 2–5 business days, delivery in Switzerland 3–10 business days.
This allows us to reduce waste and guarantee high quality standards.
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Can I change or cancel my order?
If your order hasn't gone into production yet, we'll do our best to change or cancel it.
Contact us as soon as possible at: info@solcozm.com
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How can I track my order?
As soon as your order ships, you'll receive a confirmation email with the tracking number, which you can use to follow your shipment until delivery.
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SHIPPING
Which countries do you ship to?
SOLCOZM currently ships to Switzerland and most European countries.
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How much does shipping cost?
Shipping costs are calculated automatically at checkout based on the destination country.
Any free-shipping promotions will be shown directly at checkout.
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How long does delivery take?
Indicative times are:
Production
- 2-5 business days
Delivery
- Switzerland: 3-10 business days
- Europe: 4-10 business days
Times may vary during periods of high demand.
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Are customs duties or taxes applied?
Orders shipped outside the European Union, "including Switzerland", may be subject to import VAT, customs duties or clearance fees applied by the authorities of the destination country.
Any additional costs are the responsibility of the customer.
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RETURNS AND REFUNDS
Can I return a product?
Since every item is made to order, we do not accept returns or exchanges for:
- change of mind after purchase;
- wrong size chosen;
- wrong color chosen;
- wrong style chosen;
- personal preference.
We recommend carefully checking the size guide before placing your order.
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What happens if I receive a defective or damaged product?
If you receive an item that is defective, damaged in transit, or different from what you ordered, contact us within 14 days of delivery.
Send an email to: info@solcozm.com
Including:
- order number;
- description of the issue;
- clear photos of the product.
After review, if necessary, we will provide a free replacement or a refund.
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Do I need to ship the product back before contacting you?
No.
Please do not ship any product back without first receiving instructions from our customer service.
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When will I receive my refund?
Once the request is approved, the refund will be issued to the payment method used for the purchase.
Crediting times depend on your bank or card issuer and generally take up to 10 business days.
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PRODUCTS
Are the products identical to the photos?
Yes.
The images on the site represent the actual SOLCOZM products. However, slight color differences may occur depending on your screen settings.
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How do I choose the right size?
Each product includes a detailed size guide.
If in doubt, contact us before purchasing: we'll be happy to help you choose the best fit.
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PAYMENTS
Which payment methods do you accept?
We accept the main payment methods available through Shopify Payments, including credit and debit cards, Apple Pay, Google Pay and other systems available in your country.
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CONTACT
We're always available for any question.
📧 info@solcozm.com
We'll get back to you as soon as possible.
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Thank you for choosing SOLCOZM.
Every garment is made with attention to detail, using quality materials and an essential style built to last.
Wear Your Story. 🖤