Privacy policy

Last updated: July 23, 2026

SOLCOZM operates this store and website, including the information, content, features, tools, products and services, in order to provide you, the customer, with a suitable shopping experience (the "Services"). SOLCOZM is supported by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or any other transaction through the Services, or when you communicate with us. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services you confirm that you have read this Privacy Policy and understood what is described regarding the collection, use and disclosure of your information.

Personal data we collect or process

When we use the term "personal data", we mean information that identifies, or is reasonably linked to, you or another individual. Personal data does not include information that is collected anonymously or that has been anonymized so that it cannot identify or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on your interaction with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact details including name, address, billing address, shipping address, telephone number and email address.
• Financial data including credit card, debit card and financial account numbers, card payment data, financial account data, transaction details, method of payment, payment confirmation and other payment details.
• Account data including username, password, security questions, preferences and settings.
• Transaction data including items you view, add to your cart, add to your wish list or purchase, and items you return, exchange or delete, as well as past transactions.
• Communications with us including information you include in communications with us, for example if you send us a customer support dispute.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about how you interact with the Services, and how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically through the Services including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to implement certain technology and when they collect or process your personal data on our behalf;
• From our partners or third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:

• Providing, personalizing and improving the Services. We use your personal data to provide you with the Services, as well as to enforce our agreement with you; process your payments; fulfil your orders; remember your preferences and the items you're interested in; send you notifications related to your account; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and to create a personalized shopping experience, such as product recommendations related to your purchases. This may include using your personal data to personalize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications by email, text message or mail, and to show you online advertisements for products and services within our Services or on other websites, including based on items you've previously purchased or added to your cart and other activity within the Services.
• Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action regarding possible fraudulent, illegal, unsafe or harmful activity; and protect public safety and our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you not share your username, password or other access details with anyone.
• Communicating with you. We use your personal data to provide you with customer support; give you answers; offer you effective services and maintain our business relationship with you.
• Legal reasons. We use your personal data in accordance with applicable laws or in response to valid legal process, including requests from public and government authorities; to investigate or participate in testimony, potential or ongoing lawsuits, or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, hosting, fulfilment and shipping).
• With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to provide personalized ads with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share your data to show you personalized advertising and marketing based on your online activity with different merchants and websites.
• When you ask or authorize us to disclose certain information to third parties, such as to ship your products or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce any applicable terms of service or policies; and to protect or defend the Services, our rights and those of our users or others.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data related to your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, data you submit to the Services will be transmitted to and shared with Shopify and third parties who may reside in countries other than yours. In addition, to help protect, grow and improve your business, we use certain enhanced Shopify features that incorporate the data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. In order to provide these enhanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and with Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights with respect to the use of your personal data for such purposes. For more information about how Shopify uses your personal data and any rights you may have, you can review the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal data here Shopify Privacy Portal Link.

Third-party websites and links

The Services may feature links to websites or other online platforms operated by third parties. If you open links to sites not affiliated with or controlled by us, you may need to agree to their own privacy and security policies and other terms and conditions. We do not control and are not responsible for the privacy or security practices of such sites, or the accuracy, truthfulness or reliability of the information they contain. Information you provide in public or semi-public contexts, including information you share on third-party social media platforms, may be viewable by other users of the Services and/or users of those third-party platforms, without restriction as to its use by us or third parties. Our inclusion of such links does not imply endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data about children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, please contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal data of individuals under 16 years of age.

Data security and retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on different factors, such as whether we need the data to maintain your account, to provide you the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have one or more of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to access/know. You may have a right to request access to personal data that we hold about you.
• Right to delete. You may have a right to request that we delete personal data we maintain about you.
• Right to correct. You may have a right to request that we correct inaccurate personal data we maintain about you.
• Right of portability. You may have a right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal data and your rights, including those relating to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. We may need to verify your identity before processing your requests, to the extent permitted under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before an agent can make a request on your behalf, we may require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a reasonable timeframe as required under applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal data outside the country you live in.

Whenever we transfer your personal data out of the European Economic Area or United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or an equivalent contract issued by the appropriate UK authority, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you want to exercise any of your rights, you may call us at , email us at info@solcozm.com or write to us at SOLCOZM, Flawilerstrasse 31, 9242 Oberuzwil, Switzerland For the purposes of applicable data protection laws, we are the data controller of your personal data.