Refund policy
Returns and Refunds Policy
Thank you for shopping at SOLCOZM.
Customer satisfaction matters to us. If you are not fully satisfied with your purchase, you can request a return under the conditions below.
Right of Return
We accept return requests within 14 days of the order's delivery date.
To be eligible for return, the item must:
- be unused;
- be in the same condition in which it was received;
- be returned in its original packaging;
- show no signs of use, washing or damage.
Return Costs
Return shipping costs are the customer's responsibility.
Original shipping costs paid at the time of purchase, if any, are non-refundable.
Non-Returnable Items
We do not accept returns for:
- personalized products;
- items purchased as final sale;
- products damaged due to improper use by the customer;
- items returned after the 14-day period from delivery.
Defective or Incorrect Products
If you receive a defective product, one damaged in transit, or different from what you ordered, contact us within 14 days of delivery.
Please include:
- order number;
- description of the issue;
- one or more photos clearly showing the defect or error.
After reviewing the request, we will, at our discretion, provide a product replacement or issue a refund.
Return Procedure
To start a return request, contact us by email stating the order number and the reason for the request.
Do not ship any item back without first receiving instructions from our customer service.
Refunds
Once the returned product is received and verified, we will notify you by email of the approval or rejection of the refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Crediting times may vary depending on your bank or card issuer.
Contact
For any questions about returns and refunds you can contact us at: